A: Your credit card will be charged once your order has been prepared to ship.
If you have any questions regarding your invoice or payment method, please contact our Credit Team by calling 1-800-448-4863 option 2, 3.
A: To change your credit card information, please login to your online account and select “Payment Methods.” You will have the option to edit an existing credit card number or add a new card.
If you have any questions, please contact your sales representative or our Credit team at 1-800-448-4863 option 2, 3 for further assistance.
Ordering and Shipping
Distribution Center 2 (DC 2): All GUND, Kinetic Sand and Meccano
A: All mis-shipments must be reported to Spin Master within 30 days of receiving your order, or all claims are invalid.
To verify, please check your order confirmation email and the packing slip provided. The packing slip will confirm which items have been included in your shipment.
If an item is missing, please notify your Sales Representative (cc. firstname.lastname@example.org) and we will do our best to resolve any issues as quickly as possible.
A: All defective or damaged items must be reported to Spin Master within 30 days of receiving your order, or all claims are invalid.
Please notify your Sales Representative by email (cc. email@example.com) and include the following details:
- Customer Number
- Order Number
- Image(s) for any damage claims
- Any other helpful details
- Place a self-orders and review your order history
- Access to print or email past invoices
- Make a payment and review payment history
- View and make changes to your profile, including contact information, credit card(s) on file and shipping addresses.
- Order Management Team – 1-800-448-4863, option 2, 1.
- Credit Team – 1-800-448-4863, option 2, 3.